quality of service
ShoreLands Group management and staff acknowledge the need for and value of quality management and workmanship in today’s competitive marketplace. For this reason, every aspect of the business is comprehensively overseen to ensure seamless operations.
Shorelands Group is an equal opportunity employer and accepts responsibility for providing employment and training opportunities without discrimination.
Similarly, Shorelands Group acknowledges that commitment to value for Shorelands clients is paramount to the ongoing growth of the company. In order to ensure the company maintains a true understanding of its clients needs, comprehensive client surveys are regularly completed. The data generated by the most recent survey, conducted by Deloitte Touche Tohmatsu Chartered Accountants, Darwin, has assisted Shorelands Group to reach new customer service heights, thereby ensuring continued business growth.
Shorelands Group believes the concept of environmentally sustainable development should be embraced. Consequently, the company strives to complete its commercial undertakings in line with the values inherent to this concept and with the Territory’s future in mind (refer Environmental Policy).
Satisfying and, wherever possible, exceeding customer expectation is of major importance to Shorelands Group. As customer orientation is the key to this objective, Shorelands Group works closely with each client to identify and tailor an optimum service structure to meet their needs.
Shorelands Group of companies can offer a one stop shop to meet the diverse requirements of the oil and gas industry with ShoreAir, ShoreBarge and ShoreBase offering a comprehensive package deal.
Shorelands recognises the value of advertising, whether by newspaper, telephone directory, fax, post or electronic means, and has used all these methods very successfully. Similarly, visiting prospective customers and outlining the services available has proven successful. However the management of Shorelands Group firmly believe that word of mouth is the most powerful advertising tool in any business and the benefit of satisfying one customer can far outweigh the benefits of a hundred glossy advertisements.